Frequently Asked Questions (FAQ)
Which payment methods do you accept?
We offer a range of secure and convenient payment options. Accepted methods include major credit cards: Visa, MasterCard, American Express, JCB, and Discover Card.
What are your shipping costs?
Shipping costs vary based on your destination and the number of items. Most items have a shipping fee of $3.99.
Do I need to create an account to place an order?
No. You can shop at Luknlak as a guest without creating an account.
How do I create an account?
You can create an account by clicking the MY ACCOUNT link on our website.
Where can I find my tracking number?
We’ll send your tracking number in a shipping confirmation email once your order leaves our warehouse.
Returns & Refunds
How do I return an item for a refund or exchange?
If you received a damaged or defective item from Luknlak, please follow these steps:
- Contact our customer service at +84979259632 or email [email protected]. Provide (1) reason for return and (2) your order number.
- You’ll receive a returns form and code via email. Complete it, print your return label, package the item(s) with original packaging and accessories, and send to:
539 W. Commerce St #8396, Dallas, TX 75208, USA.
Refunds will be credited to your original payment method within 3–10 business days.
Still have questions?
Feel free to reach out to us at [email protected] — we’re happy to help!